Privacy Policy

Your privacy matters to us. This Privacy Policy explains what personal information FamilyRealtorsPK.com ("we", "us", or "our") collects from you, how we use it, and what your rights are.

We keep things simple: your data is yours, we use it only to operate our platform, and we never sell it or share it with anyone outside our organisation. By using our website and submitting any information through our forms, you agree to this Privacy Policy.

1. Who We Are

FamilyRealtorsPK.com is a licensed professional real estate agency and property portal based in Pakistan. We provide expert real estate services, strictly vet and manage verified properties on behalf of our clients, and connect property buyers, sellers, and renters. We are the data controller for all personal information collected through this website.

2. What Information We Collect

a) Information you give us directly:

• Your name and contact details (phone number, email address) when you fill out our Contact Us form.
• Property details, photographs, and descriptions when you submit a property listing.
• Your account credentials (username and password) if you register an account with us.

b) Information collected automatically:

• Basic technical data such as your IP address, browser type, and pages visited, collected through standard web server logs or analytics tools.

3. How We Use Your Information

We use your information only for the following purposes:

• To respond to your enquiries submitted through our Contact Us form.
• To review, approve, and publish property listings you submit.
• To contact you regarding your listed properties or account activity.
• To assess whether we can assist you further with your property needs.
• To maintain internal records of communications and transactions.
• To improve the functionality and experience of our website.

We do not use your information for external marketing, advertising, or automated profiling by any outside organisation.

4. Our Internal Systems

When you contact us or submit a property listing, your information may be recorded in our internal management systems. These systems are fully owned and operated by us and exist solely to help our team manage enquiries and follow up with clients.

Your data within these systems is subject to the exact same rules as the rest of this policy. It is never sold, never shared with any third party, and used only for the purpose of serving you.

5. What We Do Not Do With Your Data

We want to be completely clear:

• We do NOT sell your personal information to anyone, ever.
• We do NOT share your personal information with third parties, advertisers, or data brokers.
• We do NOT use your data for targeted advertising.
• We do NOT send unsolicited marketing communications.
• Your data never leaves our organisation's control.

6. Property Listings

When you submit a property for listing on our platform:

• Your submission is reviewed before being published.
• Once approved, your listing will be visible to the public.
• You may request deletion of your listing at any time through your account or by contacting us.
• Once a deletion request is approved, we will remove the listing within 30 days. This period allows us to close any active enquiries linked to that listing.
• After 30 days, the listing is permanently removed from public view.

7. Contact Form Submissions

When you submit an enquiry through our Contact Us form, we retain your name and contact details for internal records. This information is used only to respond to your enquiry and follow up if needed. It is never disclosed to any third party.

8. Data Retention

We retain your information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

• Property listings are retained until deletion is requested, plus a 30-day processing period.
• Contact form submissions and account information are retained for as long as we reasonably need them for business records.

If you would like us to delete your personal information from our records entirely, please contact us. We will accommodate your request to the fullest extent possible.

9. Data Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, disclosure, or misuse. However, no internet transmission is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

10. Cookies and Analytics

Our website may use cookies or analytics tools to understand how visitors use the site. These collect anonymised data such as pages visited and time on site. They do not collect your name or contact details. You can disable cookies in your browser settings at any time.

11. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Withdraw your consent at any time

To exercise any of these rights, contact us at: [email protected]

12. Children's Privacy

Our platform is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

13. Changes to this Policy

We may update this policy from time to time. When we do, the Effective Date at the top of this page will be updated. Continued use of our website after changes constitutes acceptance of the updated policy.